Terms of use

Last updated: 11 November 2026

These are the rules for using Dear You. By creating an account you agree to them. If you do not agree, please do not use the app.

1. Who we are

Dear You is run by Lux Labs Technology, based in Malaysia ("we", "us"). You can reach us at luxlabsio@gmail.com. Our privacy policy explains how your data is handled and is part of these terms.

2. Who can use Dear You

• You must be 18 or older.
• The account is for you alone. Do not share it, and do not create one for someone else.
• Give an email address that is yours, and keep your password to yourself.
• You are responsible for what is done from your account. If you think someone else has got into it, change your password and tell us.

3. What Dear You is, and is not

Dear You is a communication aid for couples. It gives you a private place to write, and suggests ways to say things more clearly and kindly.

4. About the AI

• Replies, suggested wording and notes are written by an AI. They can be mistaken, miss the point, or not suit your situation.
• They are suggestions. Whether to follow them, and what to send your partner, is always your decision. Nothing is sent to your partner in Partner until you approve it.
• Do not rely on the AI for decisions about your health, safety, money or legal position.
• If a reply is wrong or hurtful, press and hold it to report it. That helps us improve.
• To keep the service fair for everyone, there is a limit on how many AI replies an account can get in a day.

5. What you write

What you write in Dear You stays yours. You give us permission to store it, process it, send it to the AI provider and deliver it to your partner, only as needed to run the app for you and as the privacy policy describes. We do not use it for anything else.

You are responsible for what you write and send. Please do not put in other people's private details, such as identity card, bank or password information.

6. Sharing a space with your partner

• Two people connect only when one invites and the other accepts. You can be in one shared space at a time.
• Connecting does not let either of you see the other's vents, journal or drafts.
• Once you send a message to your partner, they have it. They can keep it, copy it or show it to others, and we cannot take it back for you.
• Everyday chat and shared discussions cannot be deleted by either of you. If one of you leaves, the space becomes read-only and both of you can still read it. After both have left, it is deleted 90 days later.
• Either of you can leave at any time. You do not need the other's agreement.

7. Using Dear You fairly

Please do not:

• use Dear You to threaten, harass, pressure, watch or control your partner or anyone else;
• pretend to be someone else, or get into an account that is not yours, including your partner's;
• use it for anything against the law;
• try to break, overload or get around the app's protections, or try to make the AI produce harmful content;
• copy, resell or take data from the service with automated tools.

8. Price

Dear You is free to use at present. If we introduce paid features, we will tell you clearly beforehand, and nothing will be charged without your agreement. Payments would go through the App Store or Google Play and follow their rules.

9. Changes and availability

Dear You is new and still being improved. Features may change, and the app may at times be slow or unavailable. We will try to give notice of changes that matter. If we ever close the service, we will tell you beforehand so you can download your data.

10. Ending

• You can stop using Dear You and delete your account at any time, under Profile, Privacy and safety. The privacy policy says what is removed and what your partner can still see.
• We may suspend or close an account that breaks these terms, puts someone at risk, or harms the service. Where we reasonably can, we will tell you why and give you the chance to download your data.

11. Our responsibility to you

We will run Dear You with reasonable care. Beyond that, and as far as the law allows:

• Dear You is provided as it is. We do not promise that it will be free of faults, that the AI's replies will be right, or that using it will improve your relationship.
• We are not responsible for what you or your partner choose to say or do, including after using a suggestion from the app.
• We are not responsible for loss that we could not reasonably have foreseen, or that was caused by events outside our control.

Nothing in these terms takes away rights that the law gives you as a consumer and that cannot be removed by agreement.

12. If you got the app from the App Store or Google Play

These terms are between you and us, not Apple or Google. They are not responsible for Dear You, for supporting it, or for any claim about it. Your use of the app must also follow the store's own terms. Apple and its subsidiaries may enforce these terms as far as they relate to your use of the app on an Apple device.

13. Law

These terms are governed by the laws of Malaysia, and the courts of Malaysia will deal with any dispute. If something goes wrong, please write to us first. Most problems can be sorted out that way.

14. Changes to these terms

If we change these terms, we will change the date at the top. If a change matters, we will tell you in the app before it takes effect. If you keep using Dear You after that, you accept the new terms. If you do not, you can delete your account.

15. Contact

Lux Labs Technology
Email: luxlabsio@gmail.com